StackTrack Cloud Support Services
Keep your teams shipping
On-demand expertise for AWS, Azure, and GCP without the overhead of hiring.
ISO 27001:2022GDPROn-demand AWS, Azure and GCP expertise—triage, fix and prevent repeat incidents without the overhead of hiring.
Cloud support that keeps your teams shipping
When developers spend hours chasing cloud issues, delivery slows and confidence drops. StackTrack provides on-demand cloud support for teams running on AWS, Azure and GCP—so engineers can focus on features while we handle triage, stabilisation and platform improvements.
We help you cut firefighting with practical SRE and platform practices: runbooks, sensible change windows, automated infrastructure checks, and clear ownership for recurring problems. We also bring cost discipline with right-sizing and FinOps reviews—so spend maps to value, not guesswork.
Trusted by teams shipping globally, we work alongside your engineers to resolve incidents, improve reliability, and tighten security controls. Tell us what’s blocking delivery and we’ll recommend the right plan.
Trusted by teams shipping globally
Customer-rated 4.9/5
Responsive support that unblocks delivery.
Trusted by
Linux Foundation, LVMH Digital, Markel and more.
Senior engineers
Practical cloud + DevOps experience across industries.
Capabilities
Senior cloud engineers
Get hands-on support from engineers who build and run production platforms—not ticket passers.
Outcome-led support
We prioritise fixes that improve delivery flow, reliability and repeatability—not endless analysis.
SRE-grade runbooks
Clear operational docs and repeatable procedures so incidents get easier over time.
Cost + performance discipline
Right-sizing, waste removal and practical dashboards that tie spend to environments and services.
Will you manage Kubernetes upgrades?
Yes—planned upgrade windows, pre-flight checks, rollback plans and post-upgrade verification.
Can you cover out-of-hours incidents?
Yes—Premium includes out-of-hours cover and incident response pathways.
Where teams get stuck—and how we unblock them
Clear, outcome-led support for reliability, cost, security and cloud operations.
Triage and incident response
Fast investigation, fixes, and clear next steps to prevent repeat issues.
Reliability and upgrade stability
Runbooks, automated checks and safer change windows to reduce outages.
Cost visibility and right-sizing
FinOps reviews, waste removal and dashboards that teams actually use.
Security and governance fixes
Least-privilege IAM, posture checks and pragmatic audit readiness.
Cloud support plans that scale with your workload
Choose a monthly plan. Add units as demand grows, or step down when things are stable.
Standard SLA (business hours)
Monthly support units, email/helpdesk/video, security & governance, automation, monitoring & alerting, configuration & compliance.
Premium SLA (24×7)
Faster response, out-of-hours incident cover, chat + video, dedicated account management, plus Standard coverage.
Add-ons when you need them
Extra support units, structured upgrade windows, or focused cost / security reviews.
How support works
Choose a plan
Pick Standard or Premium and set initial support units.
Access and context
We agree tooling access, escalation routes and what “done” looks like.
Triage and co-delivery
We investigate, fix, and work alongside your team to remove root causes.
Handover and prevention
Runbooks, dashboards and a short plan for the next set of improvements.
What we cover
Public cloud plus the supporting platform tooling teams rely on.
- Platforms
AWS, Azure, GCP
- Kubernetes, IaC & GitOp
Cluster operations, Terraform patterns, delivery automation
- CI/CD & DevEx
Build performance, pipeline reliability, developer workflows
- SRE & Observability
Metrics, logs, alerting, incident patterns
- Security & Compliance
IAM, posture checks, hardening, audit readiness
Talk to a Cloud specialist
Customer proof