What Service Level Agreements does Servana offer?

Level 3 Support Hours 24/7 Support Response 1 hr Response Resolution 4 hr Resolution Up-time 99% Contact Method Email, Phone, Video Conference, Website Disaster Recovery 2 hrs Level 2 Support Hours 12 Hours Response 2 hr Response Resolution 8 hr Resolution Up-time 99% Contact Method Email, Website Disaster Recovery 4 hrs Level 1 Support Hours Business Hours Response 4 hr Response Resolution 12 hr Resolution Up-time 99% Contact Method Website Disaster Recovery 8 hrs

How can I use Jenkins support

Our support engineers will help with Jenkins configuration, upgrades, plugin updates, pipelines and shared libraries. If / when they have a issue they can email our support inbox. We will respond and find the most suitable way to resolve the issue.

How does Support Services work?

If you want support there are two key features you want to look for. Service Level Agreement. Communication method via Chat, Email, Video Conference. The first is how important it will be to get a response in a certain time. We offer two support plans with the main difference being the medium of communication, the time to response and

Managed by Servana

Expert Jenkins support

Unblock your developers with our Jenkins Support

Jenkins Support Services by Servana enable businesses that leverage Jenkins Software various to augment Jenkins skills within there software development teams. Our engineers have experience and are certified with Jenkins Software enabling software development teams to increase the skill more efficiently.

We offer Jenkins Support based on monthly commitments or we can offer a retained commitment which you can leverage at any point during the commitment window. During this time your engineers engage with our support team and we are able to provide guidance on solutions, discuss possible solutions and triage any issues.

Jenkins Support includes support for the following;

Jenkins Configuration

Jenkins software is very configurable and it can be complex. Given that Jenkins can also be a vital part of your software development infrastructure getting support for its configuration can help improve the reliability, security and performance of your Jenkins controller.

Jenkins Pipelines

Pipelines enable software development teams to automate the various refinements necessary to create high quality software. Pipelines can often be slow and techniques to improve the speed might seem impossible. Improving the speed of pipelines and the quality of the pipeline code is something we do often.

Jenkins Plugins and Security

Plugin updates are risky, they fail and recovery from a plugin issue can be quite challenging without the right infrastructure. We can advise on plugin updates to help mitigate any risks.

Certified Experts

While experience makes a huge difference we also help our engineers get certified.

Developer Support

Unblock your developers, reduce wasted time and bottlenecks.

Best Practice

We combine industry best practice and our own best practices learned while delivering software for high growth businesses.

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How It works

Support designed to unblock your developers.

As an organisation you can purchase cloud support either as part of a managed service subscription or as a standalone service based on either a monthly commitment or we can offer a retained commitment which can be consumed at any point during the commitment window. During this window your engineers engage with our support team and we provide the necessary support, discuss possible solutions and triage any issues within in bounds of the support commitment.

Pipeline Development

Get support for Jenkins pipelines and shared libraries.

Developer Support

Unblock your developers, reduce wasted time and bottlenecks.

Quality Assurance and Release Engineering

Release better software faster. Make releases easier and more manageable.

Proactive Monitoring

Potential problems are identified before they become blockers.

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Jenkins Support Pricing & Estimator

Estimate pricing of expert support.

Billing

Premium SLA

Get more value from Jenkins Opensource with our Jenkins support. Improve confidence with maintenance, pipelines, build agents, plugins and test configurations.

£1,400.00

/month

Estimate forunits

Unit price at 5 units: £280.00

Next price drop at 26+ units → £260.00 / units

Estimated total: £1,400.00 / month for 5 units

SLA Level 3
Jenkins Pipeline Development
Jenkins Build & Test Development
Jenkins Configuration
24x7 Support
Support by Email - Helpdesk - Video
Dedicated Account Manager

Standard SLA

Get more value from Jenkins Opensource with our Jenkins support. Improve confidence with maintenance, pipelines, build agents, plugins and test configurations.

£1,000.00

/month

Estimate forunits

Unit price at 5 units: £200.00

Next price drop at 26+ units → £180.00 / units

Estimated total: £1,000.00 / month for 5 units

SLA Level 1
Jenkins Pipeline Development
Jenkins Build & Test Configuration
Jenkins Configuration
Business Hours Support
Support by Email - Helpdesk - Video
Dedicated Account Manager

FAQ

Frequently asked questions

Why StackTrack?

The partner engineering leaders trust to keep delivery moving.

Proven by leading teams

Trusted by Linux Foundation, LVMH Digital, Markel, and other software-driven organisations.

Customer-rated 4.9/5

Recognised for quality, responsiveness, and real-world impact.

customer rating

Decades of experience

Senior engineers with deep DevOps and cloud expertise across industries.

Security & compliance

ISO 27001 certified and GDPR compliant — secure by design.

ISO 27001 • GDPR

Talk to our team

Support built for outcomes, not billable hours

How it works

As your partner you get access to our breadth and experience supporting software companies over the past decade.

Assess

Health check of cloud, infrastructure as code + automation

Stabilise

Fix noisy issues.

Optimise

Embed improvements to configuration, automation, monitoring and cost controls.

Enable

Document, handover, coaching for your team.

What we cover

As your partner you get access to our breadth and experience supporting software companies over the past decade.

Platforms

AWS
Azure
GCP

Customers

Trusted by leading software-driven organisations.

From retail and healthcare to finance and open source, StackTrack supports organisations building the future of software..

See how we can support your team →

Secure by Design: Access & Protection

Hardened by default, configurable to your environment.

Base

Add-on

Access Control

Zero Trust Network Access (ZTNA) via SentinelAdd-on
IP allowlistingBase
Private networking & controller isolationBase

Identity & SSO

SAML / OIDC / OAuth2 single sign-onBase
Multi-factor authentication (WebAuthn/U2F, TOTP)Base
Granular role-based permissions (least privilege)Base

Data Security

Encryption in transit and at restBase
Isolated, ephemeral build agents with controlled ingress/egressBase
Secure artefact storage with retention controlsBase

Compliance & Operations

ISO/IEC 27001:2022 certified operationsBase
Secure by Design principles across platform and processesBase
Proactive patching for controllers, agents, and pluginsBase

Read Secure by Design

Support from Jenkins fanatics

As fanatics we want our customers to have the best possible Jenkins software experience.

Get support to improve the Jenkins experience

We believe Jenkins Software is powerful, and we love using it. Jenkins powers software teams at organisations worldwide and is the right choice for companies wanting more control of their software delivery. However, companies that successfully leverage Jenkins Software find it quite challenging to balance managing the support, administration and maintenance tasks required to keep it secure, fast and reliable.With software development accelerating, building great software requires access to diverse experiences. As a specialist service provider, we are proud of our ability to help our customers with the deep expertise of Jenkins and the tooling associated. Our engineers are certified with Kubernetes, Jenkins, Terraform, AWS, Google Cloud Platform and Microsoft Azure, and our Professional Services Team develops world-class software development platforms for our customers. In addition, we are Jenkins users who built a platform to showcase the best of Jenkins.

With commercial support your developers get VIP access to Jenkins professionals daily, enabling them to make better, more proactive decisions.

Proactive Support

Our support team are experienced CICD practitioners. You are getting support from Jenkins users.