What Service Level Agreements does Servana offer?

Level 3 Support Hours 24/7 Support Response 1 hr Response Resolution 4 hr Resolution Up-time 99% Contact Method Email, Phone, Video Conference, Website Disaster Recovery 2 hrs Level 2 Support Hours 12 Hours Response 2 hr Response Resolution 8 hr Resolution Up-time 99% Contact Method Email, Website Disaster Recovery 4 hrs Level 1 Support Hours Business Hours Response 4 hr Response Resolution 12 hr Resolution Up-time 99% Contact Method Website Disaster Recovery 8 hrs

How do you handle security?

Secure by Design: least-privilege IAM, encryption, supply-chain controls, continuous checks.

Will you manage our Kubernetes upgrades?

Yes—version planning, canaries, rollbacks, verification.

Can you cover out-of-hours incidents?

Yes—add 24×7 cover to any plan.

Expert Cloud Support Services: Unlock Seamless Cloud Operations

Where teams get stuck and how we unblock them

Clear, outcome-led remedies for developer time drain, flaky hosting, rising costs, and security gaps.

Engineers spending hours on cloud issues Developers lose time fixing infrastructure instead of building features. Delivery slows and innovation stalls. We take ownership of cloud and CI/CD issues so your engineers can focus on product, not firefighting.

Unpredictable hosting and reliability problems Outages, flaky environments and fragile upgrades undermine customer trust. Our platform and SRE practices; runbooks, automated infra testing and sensible change windows; stabilise environments and boost reliability.

Cloud costs spiralling without visibility Over-provisioned clusters, unused resources and forgotten test environments inflate spend without delivering value. We run FinOps reviews, right-size resources and surface cost dashboards so spend maps to business value.

Compliance and security gaps creating risk Weak access controls, patching delays and misconfigurations invite audit findings and breaches. Secure by Design controls, least-privilege IAM and continuous posture checks are baked in from day one.

Two Developers viewing software artifacts.

Cloud Support Pricing & Estimator

Estimate pricing of expert support.

Billing

Standard SLA

Get more value from Cloud services like AWS, Google Cloud and Microsoft Azure with our Cloud support. Improve confidence with security, maintenance, configurations and more.

$1,250.00

/month

Estimate forunits

Unit price at 5 units: $250.00

Next price drop at 26+ units → $225.00 / units

Estimated total: $1,250.00 / month for 5 units

SLA Level 1
Security & Governance
Automation
Configuration & Compliance
Monitoring & Alerting
Business Hours Support
Support by Email - Helpdesk - Video
Dedicated Account Manager

Premium SLA

Get more value from Cloud services like AWS, Google Cloud and Microsoft Azure with our Cloud support. Improve confidence with security, maintenance, configurations and more.

$1,750.00

/month

Estimate forunits

Unit price at 5 units: $350.00

Next price drop at 26+ units → $325.00 / units

Estimated total: $1,750.00 / month for 5 units

SLA Level 3
Security & Governance
Automation
Configuration & Compliance
Monitoring & Alerting
24x7 Support
Support by Email
Helpdesk
Chat
Video
Dedicated Account Manager

FAQ

Frequently asked questions

Why StackTrack?

The partner engineering leaders trust to keep delivery moving.

Proven by leading teams

Trusted by Linux Foundation, LVMH Digital, Markel, and other software-driven organisations.

Customer-rated 4.9/5

Recognised for quality, responsiveness, and real-world impact.

customer rating

Decades of experience

Senior engineers with deep DevOps and cloud expertise across industries.

Security & compliance

ISO 27001 certified and GDPR compliant — secure by design.

ISO 27001 • GDPR

Talk to our team

Support built for outcomes, not billable hours

How we Engage

As your partner you get access to our breadth and experience supporting software companies over the past decade.

Choose a plan

Monthly or retained hours.

Match

Get matched with a senior DevOps engineer.

Engage flexibly

We triage, advise, troubleshoot, and co-create solutions.

Scale Up or Down

Scale up or down depending on workload.

What we cover

As your partner you get access to our breadth and experience supporting software companies over the past decade.

Platforms

AWS
Azure
GCP

Customers

Trusted by leading software-driven organisations.

From retail and healthcare to finance and open source, StackTrack supports organisations building the future of software..

See how we can support your team →

Secure by Design: Access & Protection

Hardened by default, configurable to your environment.

Base

Add-on

Access Control

Zero Trust Network Access (ZTNA) via SentinelAdd-on
IP allowlistingBase
Private networking & controller isolationBase

Identity & SSO

SAML / OIDC / OAuth2 single sign-onBase
Multi-factor authentication (WebAuthn/U2F, TOTP)Base
Granular role-based permissions (least privilege)Base

Data Security

Encryption in transit and at restBase
Isolated, ephemeral build agents with controlled ingress/egressBase
Secure artefact storage with retention controlsBase

Compliance & Operations

ISO/IEC 27001:2022 certified operationsBase
Secure by Design principles across platform and processesBase
Proactive patching for controllers, agents, and pluginsBase

Read Secure by Design

Get Support from our Cloud Experts

Our Cloud engineers are all ready and waiting to support your software developers with their challenges.

Get support to improve the efficiency of your Cloud services.

Software development is evolving rapidly, however organisations building software have multiple teams to support. The challenge is these teams are building mobile, embedded, backend and frontend software. Each of these teams requires unique tooling to make software development more productive and efficient. However at the same time there is contention around who supports these developers and an organisation might hire resources who will do this support however it is not trivial to hire expertise and put them into supporting roles. In our view human resources should be dedicated to strategic activities where possible.

With software development accelerating, building great software requires access to diverse experiences. As a specialist service provider, we are proud of our ability to help our customers with the deep expertise of public cloud vendors. Our engineers are certified with Terraform, Amazon Web Services, Google Cloud Platform and Microsoft Azure, and our Professional Services Team develops world-class software development platforms for our customers.

With a simple monthly subscription your developers get access to professional support, enabling them to make better decisions.

Proactive Support

Our support team are experienced CICD practitioners. You are getting support from Jenkins users.

Certified Experts

While experience makes a huge difference we also help our engineers get certified.

Best Practice

We combine industry best practice and our own best practices learned while delivering software for high growth businesses.

busy-project-manager-overwhelmed-by-work@0.5x

Get professional support for Cloud services.

We have a experienced support team ready to help unblock your software developers.

Sign Up for Cloud Support

Cloud support that keeps your teams shipping

Unblock your developers and improve how you leverage public cloud vendors.

Engineers spending hours on cloud issues

Unpredictable hosting and reliability problems

Cloud costs efficiency