Question 1

What are the costs of the integrated build agents for the Refinery Build Services?

Accepted Answer

Pricing for the build agents is below, we bill in minute increments.    Agent OS Memory CPU Ephemeral Storage Cost (USD) Small Agent  Linux 2GB  1vCPU (x86, arm)  5GB $0.06 / hour  Medium Agent Linux 4GB  2vCPU (x86, arm)  5GB $0.10 / hour Large Agent Linux 8GB 2vCPU (x86) 10GB $0.21 / hour Large Agent Linux 8GB 4vCPU (arm) 15GB $0.21 / hour XL Agent  Linux, MacOS 16GB 4vCPU (x86, arm) 15GB $0.43 / hour 2XL Agent  Linux, MacOS 16GB 8vCPU (x86, arm) 20GB $0.86 / hour 4XL Agent Linux, MacOS 32GB 16vCPU (x86, arm) 40GB $1.72 / hour

Question 2

How secure are our managed services

Accepted Answer

All our managed software services are delivered on an enterprise-grade, world-class cloud platform which includes hundreds of security best practices. We created a dedicated page that explores the security features of our managed software services platform.

Question 3

What is the Managed Jenkins Service?

Accepted Answer

Managing Jenkins Software is difficult, maintaining plugins and avoiding disruptions while performing software update is challenging. Overall the time necessary to manage Jenkins Tooling is a distraction and at odds with the purpose for your software teams. The Managed Jenkins Service is a high quality, reliable and secure Jenkins CI service. Servana takes care of the maintenance and provides a feature packed platform for you to build and refine your software.

Question 4

Is StackTrack ISO-27001 certified?

Accepted Answer

Yes, Servana Managed Services Ltd the creators of StackTrack (the platform) has maintained a  ISO/IEC 27001:2022 certification for over five years. The management of information security in the provision of managed, support and professional services for open and closed source applications including collaboration, communication and software development tooling.

Question 5

What Service Level Agreements do you offer?

Accepted Answer

Level 3  Support Hours 24/7 Support Response 1 hr Response Resolution 4 hr Resolution Up-time 99% Contact Method Email, Phone, Video Conference, Website, Chat Disaster Recovery 2 hrs     Level 2  Support Hours 12 Hours Response 2 hr Response Resolution 8 hr Resolution Up-time 99% Contact Method Email, Website, Chat Disaster Recovery 4 hrs     Level 1  Support Hours Business Hours Response 4 hr Response Resolution 12 hr Resolution Up-time 99% Contact Method Website, Chat Disaster Recovery 8 hrs

Question 6

What is the difference between CloudBees and Jenkins?

Accepted Answer

CloudBees provide a software development platform aimed at enterprises to manage Jenkins and upgrade Jenkins capabilities for the enterprise. If security and compliance are important to you checkout our Managed CloudBees Service.

Question 7

Is Jenkins a SaaS?

Accepted Answer

No, but with our Managed Jenkins Service you can get the best of both. Our Managed Jenkins Service is fully configured, hosted and managed. All you need to do is start building, testing and deploying.

Question 8

Is Jenkins OSS self-hosted?

Accepted Answer

Yes, you can self-host Jenkins OSS. When you self-host Jenkins you undertake the management for the Jenkins software as well as the server operating system and the software development pipelines and build agents. With the Managed Jenkins Service we take the load off managing the hosting and the Jenkins software so you can focus the development pipelines.

Question 9

What is a Jenkins pipeline?

Accepted Answer

A Jenkins pipeline is configuration to manage how you automate repetitive tasks in Jenkins Software. Tasks like build, test and deploy your source code can be configured in a Jenkins pipeline. Jenkins pipeline also has the capability to integrate chat services and automate notifications when pull requests and releases are ready.

Question 10

What are the different kinds of pipelines available on Jenkins OSS?

Accepted Answer

There are two types of pipeline in Jenkins, declarative and scripted pipelines. Scripted pipelines were the precursor to declarative pipelines. We recommend you use declarative pipelines.

Question 11

Is Jenkins a CI/CD Server?

Accepted Answer

Jenkins is a continuous integration (CI) server. However, with declarative pipelines you can build continuous delivery (CD) functionality but out of the box Jenkins is continuous integration software. The continuous delivery capabilities you can build with declarative pipelines will be limited when compared to the continuous delivery capabilities you can get with dedicated solutions.

Question 12

What is the difference between freestyle jobs and declarative pipelines in Jenkins OSS?

Accepted Answer

Freestyle Jobs are the kinds of jobs that you configure in Jenkins via the user interface. They are simple to create and straight forward to configure with configurations options for all the stages. Freestyle jobs lack some of the scalability and repeatability you get with declarative pipelines. Declarative pipelines scale well with multiple software projects making it easy to manage and roll out automated build, test and deployment capabilities across multiple software projects with a few pipelines.

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