What Service Level Agreements does Servana offer?

Level 3 Support Hours 24/7 Support Response 1 hr Response Resolution 4 hr Resolution Up-time 99% Contact Method Email, Phone, Video Conference, Website Disaster Recovery 2 hrs Level 2 Support Hours 12 Hours Response 2 hr Response Resolution 8 hr Resolution Up-time 99% Contact Method Email, Website Disaster Recovery 4 hrs Level 1 Support Hours Business Hours Response 4 hr Response Resolution 12 hr Resolution Up-time 99% Contact Method Website Disaster Recovery 8 hrs

What is DevOps Support

DevOps Support is a specialist support service targeted at businesses that create software and employ software developers. Software development is complex and it can be quite challenging to support development teams. DevOps support service enables your developers to get assistance with blockers and save themselves substantial time and also be able to resolve the issue with the benefit of a peer review.

Do you act as an extension of our team?

Yes—we work in your Slack, join stand-ups and document everything.

Can you cover out-of-hours incidents?

Yes—add 24×7 cover to any plan.

Will you manage our Kubernetes upgrades?

Yes—version planning, canaries, rollbacks, verification.

How do you handle security?

Secure by Design: least-privilege IAM, encryption, supply-chain controls, continuous checks.

Managed by Servana

The Challenge

The faster you ship, the more critical your DevOps foundations become — and the cost of blockers multiply.

Modern software teams move fast - but blockers are inevitable. Developers lose hours fighting broken builds, fragile pipelines slow down releases, and gaps in cloud or CI/CD expertise hold projects back. Tooling upgrades are often postponed because there’s no time, and each delay adds friction, wasted cost, and slower delivery. It’s no surprise that 70% of teams cite cloud complexity as their biggest blocker.

The Solution: DevOps Support by Stacktrack

Expert DevOps support that keeps your team moving. Get on-demand access to certified engineers, faster pipelines, and reliable infrastructure all delivered securely by design.

DevOps Support gives your teams flexible access to certified engineers who know Jenkins, GitLab, Terraform, Kubernetes, and modern DevOps tooling. We help you optimise pipelines and automate repetitive tasks so your developers can deliver faster, while ensuring CI/CD, infrastructure, and cloud environments run reliably at scale. Every engagement is secure by design, reinforcing compliance and best practice throughout.

DevOps Support Pricing & Estimator

Estimate pricing of expert support.

Billing

Premium SLA

Unblock your developers and ship software faster. Get support across a variety of devops tools and services to improve productivity in your software development teams.

$1,750.00

/month

Estimate forunits

Unit price at 5 units: $350.00

Next price drop at 26+ units → $325.00 / units

Estimated total: $1,750.00 / month for 5 units

SLA Level 3
Infrastructure as Code
Software Pipelines
Infrastructure and Cloud Automation
24x7 Support
Support by Email - Helpdesk - Video
Dedicated Account Manager

Standard SLA

Unblock your developers and ship software faster. Get support across a variety of devops tools and services to improve productivity in your software development teams.

$1,250.00

/month

Estimate forunits

Unit price at 5 units: $250.00

Next price drop at 26+ units → $225.00 / units

Estimated total: $1,250.00 / month for 5 units