StackTrack Support Services
Proactive Support Services for Modern Engineering Teams
Get direct access to certified DevOps and Cloud experts who unblock your developers, stabilise pipelines, cloud environments, and improve security and software quality.
ISO 27001:2022GDPRDirect access to certified engineers to unblock delivery, stabilise pipelines and cloud environments, and improve security and quality.
Proactive Support Services for DevOps and Cloud Teams
Your team ships faster when build, cloud, and platform blockers don’t linger for days. Our Support Services give you direct access to experienced DevOps and Cloud engineers who can diagnose issues, guide your team, and take work off your plate when needed.
We help you stabilise CI/CD, improve cloud reliability, reduce tooling overhead, and strengthen security practices—without the delay and overhead of hiring. You’ll work with engineers who keep context across tickets, share practical recommendations, and focus on outcomes rather than scripted responses.
Trusted by software-driven organisations, we support teams across Jenkins, public cloud, and modern delivery practices. If you’re dealing with broken builds, fragile environments, confusing cloud choices, or recurring operational churn, we’ll help you regain momentum. Talk to sales to discuss scope, response times, and the right support model.
Explore the service family
Choose the service area that best matches your platform, runtime, and operational needs.
Cloud Support
On-demand AWS, Azure and GCP expertise—triage, fix and prevent repeat incidents without the overhead of hiring.
DevOps Support
On-demand help to fix pipelines, stabilise environments, and keep delivery moving — without hiring.
Jenkins Support
Commercial support for Jenkins controllers, pipelines, plugins, and build capacity — delivered by senior CI/CD engineers.
Trusted by teams shipping globally
★ 4.9 / 5 average rating. Selected customers include Markel, Linux Foundation, and LVMH Digital.
4.9/5 average rating
Consistently high ratings for responsiveness and quality.
Trusted by leading organisations
From finance and retail to open source.
Practical, outcome-led support
Clear guidance, fast triage, and improvements that stick.
Capabilities
Direct engineer access
Work with experienced engineers, not a script.
Fast triage and resolution
Clear next steps and practical fixes, quickly.
Proactive monitoring mindset
Spot recurring failure modes before they block delivery.
Best-practice improvements
We fix the issue and help prevent it returning.
Knowledge continuity
We keep context across tickets so you don’t re-explain your setup.
Flexible ways to get support
Pick the level of cover that matches your pace and risk.
Monthly retainer
A predictable bank of time for ongoing support and continuous improvement.
On-demand support
Use us when incidents or blockers hit, without long-term commitment.
Project recovery
Short, focused engagements to stabilise a failing pipeline, environment, or migration.
How support works
Quick discovery
Understand your stack, constraints, and what “good” looks like.
Access and onboarding
Agree tooling access, comms channels, and escalation paths.
Triage and action
Diagnose, prioritise, and deliver fixes with clear updates.
Improve and document
Reduce repeats with runbooks, guardrails, and recommendations.
Review cadence
Regular check-ins on reliability, delivery flow, and next improvements.
Tooling and platforms we support
We’ll meet you where you are—then help you improve.
- Cloud
AWS, Azure, GCP (accounts, networking, IAM, compute, managed services).
- CI/CD
Gitlab, Github Actions, Jenkins and modern pipeline patterns (build reliability, performance, upgrades).
- Infrastructure as code
Terraform and configuration management where applicable.
- Observability
Metrics, logs, alerting, and incident hygiene.
DevOps Maturity Assessment
Understand your current state and get a tailored improvement plan.
Talk to the team
Customer proof